Careers
Executive Operations & HR Generalist
Looking to bring your organizational expertise and HR experience to a role where you will work directly with executive leadership and help shape the employee experience? Windsor Management Group is seeking an Executive Operations & HR Generalist to support both our leadership team and our people-focused initiatives.
Windsor Management Group, located in Ephrata, PA, provides comprehensive management services to Windsor-Mount Joy Mutual Insurance Company and Cloister Mutual Casualty Insurance Company. Our organization is built on strong relationships, operational excellence, and a deep commitment to the communities we serve.
Our core values of integrity, community, diversity, accountability, perseverance, and commitment, guide everything we do and shape the way we work together.
Job Description
- Recruit and onboard employees, including coordinating background checks and supporting the hiring process
- Train employees on company policies and procedures
- Support development and implementation of organizational guidelines and policies
- Plan and coordinate employee activities and company events
- Maintain accurate and confidential employee records
- Administer employee benefits and assist with related inquiries
- Support employee relations matters and help facilitate resolutions
- Prepare Board of Directors material, attend meetings, and record minutes
- Partner with the executive team on meeting preparation and documentation
- Maintain and organize filing systems; retrieve records, emails and documents as needed
- Coordinate executive travel arrangements and expense reporting
- Provide ongoing administrative and operational support across HR and executive functions
Qualifications
- Bachelor’s degree in Business, Human Resources, or related field, with 5+ years of relevant experience
- An interest in understanding the business operations of insurance companies
- Experience supporting both HR functions and executive-level operations preferred
- Ability to handle sensitive and confidential information with discretion
- Strong analytical skills
- Strong organizational skills with exceptional attention to detail
- Effective conflict resolution and problem-solving skills
- Excellent written and verbal communication skills
What we offer
- A collaborative team-oriented work environment
- Comprehensive health care package for our employees including dental and vision
- Flex-time work hours
- Profit sharing, bonus opportunities, and a 401K program with Company participation
This role is a fully in-office position, Monday through Friday, based in Ephrata, PA.
You can learn more about our largest affiliate, Windsor-Mount Joy Mutual Insurance Company, by visiting www.windsor1844.com.
Windsor Management Group is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Claims Assistant/Insurance Administrative Support
Looking to bring your customer service experience to a role in the Claims Department where you will assist policyholders when they experience a loss. Windsor Management Group is seeking a Claims Assistant/Insurance Administrative Support to be a part of our Claims Department.
Windsor Management Group, located in Ephrata, PA, provides comprehensive management services to Windsor-Mount Joy Mutual Insurance Company and Cloister Mutual Casualty Insurance Company. Our organization is built on strong relationships, operational excellence, and a deep commitment to the communities we serve.
Our core values of integrity, community, diversity, accountability, perseverance, and commitment, guide everything we do and shape the way we work together.
Job Description
- Entry and set up of new claims
- Answering phones/transfer calls
- Assist customers with claim inquiries
- Answer general claims questions
- Learning industry terminology and the “language of claims”
- Assist Claims Manager with tasks
- This position would provide great opportunity for future advancement into a Claims Adjuster position
Qualifications
- A. Degree or High School diploma
- Experience in or aptitude for customer service
- Knowledge of or aptitude to learn Property & Casualty insurance terminology
- Proficiency in keyboard and data entry and work effectively with computer system
- Ability to organize, prioritize, and work independently in a team setting
- Effective communication skills
- Ability to use logic, reasoning and diplomacy in a demanding environment
- Commitment to company values and customer service
- Willing to obtain license for independent adjuster when on board with company, if opportunity arises to move into a Claims Adjuster position
What we offer
- A collaborative team-oriented work environment
- Comprehensive health care package for our employees including dental and vision
- Flex-time work hours
- Profit sharing, bonus opportunities, and a 401K program with Company participation
This role is a Full Time position.
Windsor Management Group is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Claims Adjuster
Looking to bring your Claims expertise and experience to a role in the Claims Department where you will assist policyholders when they experience a loss. Windsor Management Group is seeking a In-House Claims Adjuster to be a part of our Claims Department.
Windsor Management Group, located in Ephrata, PA, provides comprehensive management services to Windsor-Mount Joy Mutual Insurance Company and Cloister Mutual Casualty Insurance Company. Our organization is built on strong relationships, operational excellence, and a deep commitment to the communities we serve.
Our core values of integrity, community, diversity, accountability, perseverance, and commitment, guide everything we do and shape the way we work together.
Job Description
- Investigate, evaluate, and settle insurance claims. Working with independent adjusters
- Assist customers with claim inquiries
- Determine whether the insurance policy covers the loss claimed
- Decide the appropriate amount the insurance company should pay
- Issue payment to insureds/vendors with prior management approval
- Ensure that claims are not fraudulent
- Document file for review by Claims Manager
Qualifications
- A. Degree or High School diploma
- Experience in or aptitude for customer service
- Knowledge of Property & Casualty insurance terminology
- Proficiency in keyboard and data entry and work effectively with computer system
- Ability to organize, prioritize, and work independently in a team setting
- Effective communication skills
- Ability to use logic, reasoning and diplomacy in a demanding environment
- Commitment to company values and customer service
- Carry license for independent adjuster or willing to obtain when on board with company
- 3+ years Claims Adjusting Experience
What we offer
- A collaborative team-oriented work environment
- Comprehensive health care package for our employees including dental and vision
- Flex-time work hours
- Profit sharing, bonus opportunities, and a 401K program with Company participation
This role is a Full Time position.
Windsor Management Group is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.